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Commercial Operations Manager - Oxfordshire

Location: Henley-on-Thames
Department: Commercial Operations
Reports To: Managing Director – Domestic Products Division

 

Are you a commercially minded operations leader with a sharp eye for process improvement and a passion for delivering best-in-class customer support? Join us as our new Commercial Operations Manager and take a pivotal role in shaping the customer experience across key accounts, internal teams, and technical channels.

 

What You’ll Be Doing:

As a central figure in our Domestic Products Division, you'll drive performance and efficiency across the customer lifecycle—balancing commercial agility with operational rigour.

 

You will:

  • Own the quote-to-order process, managing quotations and CRM data with precision.
  • Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
  • Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
  • Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
  • Support our sales team, freeing them up to focus on customer growth.
  • Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
  • Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

 

What We’re Looking For:

  • Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
  • Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
  • Excellent CRM (e.g. Salesforce, HubSpot) and ERP know-how.
  • Skilled communicator with technical aptitude—able to translate complexity into clarity.
  • Commercially astute and data-driven, with a track record of improving process and margin.
  • Experience driving cross-functional change across sales, support and ops.
  • Degree educated, with strong analytical and organisational skills.

 

Why Join Us?

You’ll be part of a fast-paced, forward-thinking team that’s redefining customer support and operational excellence in our space. You’ll work directly with senior leadership and be empowered to make a measurable impact.

 

 

Operations Manager

Oxfordshire

£65,000

3460

 

Operations Manager

Oxfordshire

£65,000

3460

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Contact Us

The Summit, 2 Castle Hill Terrace, Maidenhead, Berkshire, SL6 4JP

enquiries@signetresources.co.uk

01628817124

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