The Customer Coordinator role is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.
The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.
This is an initial 6-month contract, with the potential to extend!
There is also a requirement to work one Saturday, once a month with a day off in lieu during the week.
Main Responsibilities:
- Inbound and outbound calls from customers
- Respond professionally to customer emails/letters
- Maintain accurate records of interactions, applications and transactions
- Identifying and referring any agreements that may potentially involve Fraud and tracing of customers who have been reported as Gone Away.
- Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
Excellent working environment with hybrid working model -3 days a week in the office!
The role is inside IR35 and the hourly rate is £17.14ph -35 hr week with a early finish one day a week!