Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced, global environment?
Your role will be resolving complex cases which could involve the legal department , factory investigations and complex technical diagnosis.
You will play a pivotal role in ensuring that all the customers receive outstanding support and assistance. This is a non-inbound role, focusing on resolving the cases in the best way within the agreed SLA'S. You will be responsible for managing and resolving difficult situations once escalated from the Level 2 team. Key skills are showing empathy and understanding of the customer situation, identifying solutions that maintain the customer confidence.
Responsibilities:
- Resolving Level 3 complaints in a timely and positive way.
- Effectively address customer concerns and complaints, striving for first-call resolution and customer satisfaction.
- Communicate with dissatisfied customers and clearly set expectations with promises in re-contacting.
- Maintain accurate and up-to-date customer records, ensuring the CRM system is utilised effectively.
You will gain valuable experience in a fast-paced, dynamic environment with opportunities for growth and advancement as well as being part of a global business with a strong reputation and a customer-focused culture.
Based in Bracknell, 3 days in the office- 2 days WFH
35 hour week & 1pm finish on Fridays!
The role is inside IR35 - the day rate is £120-£135 per day depending on experience - £35k annual salary equivalent.