We are recruiting for an exciting new Customer Service role within a fast-paced Financial Services team , who are seeking an experienced customer service agent who can provide an excellent level of service to their customers. The successful candidate will ensure the department meets its service levels on phone calls , banking of manual payments , checking of finance documentation and response times in emails/letters .
This is the perfect role for someone who has solid customer service experience and can commit to a 6 month rolling contract.
This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00 and one Saturday on a rota basis with a day off in lieu the following week.
Qualifications, skills and experience required/desirable:
- Previous experience working in a customer service environment.
- Great communicator with the ability to build relationships with customers and colleagues.
- Organisational skills, with the ability to prioritise and meet deadlines.
- Able to multi-task and work with speed and efficiency.
- Capable of working under pressure.
A brilliant opportunity to join a progressive global organisation who are experiencing continued success. This is a real chance to experience a progressive call centre with fantastic exposure to a blue chip business. This role is inside IR35 and is payable via an hourly rate of £17.12ph.