Are you a self-motivated and dynamic Customer Services Manager seeking a challenging and rewarding career with a global household brand?
This is a fantastic opportunity for a Customer Service Team Leader to deliver industry leading Customer Service After Sales support and ensure efficient customer satisfaction via the digital ( salesforce, email and chat) help desk. The successful candidate will manage a team of 8 agents and ensure the team achieve all KPI targets.
Duties:
- Ensure Technical Service Support Digital Team achieve all KPI targets.
- Coaching and developing of the team
- 1st level management of customer escalations up the chain
- Build and maintain relationships with internal stake holders
The successful candidate will have 1-2 years experience of managing customer service agents and knowledge of SAP, salesforce or Zendesk is desirable. You will possess excellent communication and leadership skills and thrive in a fast-paced environment. You will be confident, approachable and possess strong commercial acumen and awareness. Experience of B2C industry essential and proven track record of coaching and leading a new team. Excellent benefits include 10% bonus, contributory pension, life assurance, private health, dental plan. Holidays -30 days holiday per year plus all UK bank holidays. Excellent long term opportunities within a global organisation. Role is based on-site at their Slough head office.