THE ROLE
We are seeking an experienced Credit Control Manager to lead and oversee a European credit control function across multiple markets. This role is responsible for the day-to-day management of receivables, minimising credit risk, and supporting healthy cash flow, while maintaining strong customer relationships.
Leading a team of credit control professionals, the role ensures compliance with internal policies, accurate reporting, and continuous improvement of processes. You will work closely with senior Sales stakeholders to develop proactive credit strategies that support commercial growth while protecting financial integrity.
The position plays a key role in driving operational excellence, collaboration and consistency across European operations.
KEY RESPONSIBILITIES
Team Leadership
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Lead, coach and develop a high-performing credit control team
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Foster a culture of accountability, collaboration and continuous improvement
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Conduct regular 1:1s to support performance, development and engagement
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Work cross-functionally to resolve disputes and ensure alignment on credit policies
Customer & Stakeholder Engagement
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Build and maintain strong relationships with key customers using a professional, solutions-focused approach
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Act as a key finance partner to Sales leadership and operational teams
Process Improvement
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Drive automation and efficiency initiatives within credit control
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Align processes and responsibilities across European sales and finance functions
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Implement and embed consistent policies and best practices across markets
Compliance & Reporting
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Prepare mid-month and month-end receivables reporting (credit limits, terms, aged debt)
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Produce ad-hoc analysis to support management accounts, bad debt provisioning and trend analysis
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Ensure compliance with internal policies, legal requirements and audit standards
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Provide accurate insights and reporting to senior stakeholders
Credit & Cash Management
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Act as primary contact for credit insurers and senior finance stakeholders
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Oversee credit applications, credit limit reviews and portfolio management
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Manage complex accounts including disputes, insolvencies and recoveries
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Oversee direct debit collections, order releases and ledger management
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Manage daily bank transactions, multi-currency allocations and cash reconciliation
EXPERIENCE & SKILLS REQUIRED
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Proven experience managing credit control in a multinational or European environment
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Strong understanding of European credit practices and regulations
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Demonstrable people management and stakeholder engagement experience
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Confident communicator with strong negotiation skills
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Highly organised, analytical and detail-focused
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Strong Excel capability (pivot tables, lookups); ERP experience advantageous
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Ability to manage sensitive and confidential information
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Additional European language skills advantageous