Operations Manager
As an Operations Manager with our client, your main role is to provide an accurate and efficient testing solution for their customers. You’ll be working with your team and customers to provide a safe and secure environment in which the client can build their production schedule.
This role will see you working with film and production crews to ensure they are COVID-19 compliant and safe during their filming. You’ll be based on site with them, working alongside their teams to ensure they have everything they need to have a COVID safe working environment.
What you’ll be doing:
- Leading your team/collaborate with your client relationship manager to ensure all swabbing and interactions to a high quality standards.
- Develop and maintain client relationships to maximise revenue.
- To build a good working relationship with the COVID supervisor on your production.
- To organise an effective system of transporting the swabs from the client’s sites to the correct laboratory in order to gain results in the quickest possible manner.
- To forecast and manage pressure on the labs to form a system which works for both the client and the laboratory.
- To ensure all the teams are achieving the highest possible standards of cleanliness, safety and accuracy whilst working on and off a client’s production site.
- Liaise with the wider teams (including transport/couriers, PPE/stock, void swabs/waste, bookings, public health advice) to ensure all work streams are coordinated and contributing to safe, efficient, and effective operations.
- Monitor booking numbers and liaise with the client relationship manager and HR Department to ensure sufficient staff numbers are available.
- Receive and manage all the relevant stock.
- Ensure the promotion of good quality practice across the service delivery.
- Provide a daily report of the tests carried out and provide an overview of the results to the client.
- Ensure a smooth flow of information between the your team and Site Team/COVID Team, highlighting key issues in a timely way.
- Oversee invoicing, budgeting, reporting, and planning.
What you’ll bring to the team:
- Experience of managing operations or logistics in a fast-paced setting.
- People management experience.
- Able to communicate clearly and sensitively with a wide range of people, some of whom will be nervous and anxious.
- Demonstrable experience of leading a team, supervising staff, prioritising, and scheduling workloads of team to deadlines, ideally in a healthcare setting.
- Proven admin experience for example reporting both internally and externally using Excel.
Qualities we are looking for:
- Comfortable with changing requirements, high pressure situations, and stressful environments
- Self-motivated with an ability to prioritise, schedule and execute work independently and with minimal supervision.
- Able to work flexibly as required at different locations.
- Understanding the requirement for confidentiality.
- Good attention to detail.
- Confident.
Due to the nature of the role, we are looking for candidates who have availability to work and adapt to new projects either immediately, or at short notice and who are able to travel Overseas as and when required.
Due to ongoing growth, we will be recruiting a number of Client Relationship managers to join us, so if you are interested in the role, but its not quite the right time for you please drop me an email – ellie.mahoney@signetresources.co.uk to discuss the future pipeline opportunities.