Are you passionate about IT systems, user support, and delivering seamless digital experiences? We're looking for a skilled Systems Support Assistant to help drive operational excellence by ensuring the smooth, secure, and compliant use of Microsoft 365 services and IT infrastructure.
This is a great opportunity for someone with strong technical knowledge, excellent attention to detail, and a commitment to supporting users in a dynamic, internationally-focused environment.
Key Responsibilities
- Manage the full lifecycle of Microsoft 365 user accounts, including onboarding, access permissions, and deactivation.
- Provide second-level technical support for hardware, software, and network issues, escalating as needed.
- Monitor system performance, licensing, and usage; troubleshoot issues to minimize downtime.
- Maintain ISO compliance records and documentation (e.g., ISO 27001, 20000-1, 9001, 27701).
- Deliver training sessions and create user-friendly guides to improve staff knowledge of IT systems.
What We’re Looking For
- At least 5 years of experience in IT support, ideally within an international or complex organizational environment.
- Strong hands-on experience with Microsoft 365 administration, including Azure Active Directory and Teams Telephony.
- Proficiency in PowerShell scripting and automation.
- Solid understanding of hybrid cloud environments and security practices.
- Experience maintaining ISO documentation and managing compliance logs.
- Skilled in using IT service management tools like ServiceNow.
- Strong communication and documentation skills.
- Ability to work independently and as part of a collaborative team.
Why Apply?
- Be part of a supportive, diverse, and purpose-driven IT team.
- Work on meaningful projects that impact global operations.
- Expand your skills in a forward-thinking, modern digital environment.
- Enjoy continuous learning and professional development opportunities.
A competitive salary, additional benefits and the chance to add real value is on offer for the chosen candidate, please apply to find out more information.